ergonómia

I am sure that every webdesigner met the "user is stupid" problem: most of the solutions are not accepted as they (the clients) think that they are not obvious enough. Usually I try to handle this problem empirically: everybody can be conviced with statistics. On every single webpage administered by me near the icons there is a text version, so I can analyze only one case which is similar to the icon without the text. I come to really interesting conclusions.